Contact Us
Have questions about our instruments, services, or your order? Reach out to us and let our team help you on your musical journey.
Get in Touch with Our Team
Whether you have questions about choosing the right instrument, need support, or simply want to share your musical journey, we're here to help.
Have Questions? We've Got Answers!
Here are answers to some of the most common questions we receive about Sonata Store's products, services, and policies. If you don't see what you're looking for, feel free to reach out!
Do you offer discounts for bulk orders or students?
Yes, we are pleased to offer exclusive discounts for bulk orders, educational institutions, and students. If you are purchasing instruments in large quantities for a school, university, or music academy, we can provide customized pricing to meet your needs. Additionally, students and music teachers are eligible for special offers and discounted rates. Simply reach out to our sales team with details about your order or eligibility, and we’ll tailor a solution that ensures you get the best value.
How do I track my order?
Once your order is processed and shipped, you will receive a confirmation email that includes your tracking number and a link to track your package in real time. This link will allow you to monitor the current status, expected delivery date, and progress of your shipment. If you don’t receive this email or have any difficulty accessing your tracking information, please contact our customer support team, and we will promptly assist you with locating your package.
What is your return policy?
We offer a hassle-free return policy within 14 days of receiving your purchase. To be eligible for a return, the product must be unused, in its original packaging, and in resalable condition. If you wish to return an item, please contact our support team to initiate the return process. We’ll provide step-by-step instructions, including how to ship the product back to us. Once we receive the item and verify its condition, we will issue a refund or replacement, depending on your preference.
Do your instruments come with a warranty?
Yes, all instruments purchased from Sonata Store come with a warranty that covers manufacturing defects and workmanship issues. The warranty duration varies by product and brand, typically ranging from 6 months to 2 years. You will receive detailed warranty information with your purchase, including terms and conditions. If you experience any issues during the warranty period, please contact our support team. We will help you initiate a warranty claim, arrange repairs, or process a replacement where applicable.
How can I contact customer support?
You can easily get in touch with our dedicated customer support team through multiple channels. We are available via phone at our hotline, email, or through the contact form on our website. Our working hours are Monday to Saturday, from 9 AM to 6 PM. Whether you have a question about a product, need help with an order, or require assistance with a return, our friendly and knowledgeable team is always ready to provide you with the support you need as quickly as possible.